Refund policy

         Important Note: Sale products are not eligible for return or exchange.

         We offer a 7-day return and exchange policy. This means you have 7 days after receiving your item to request a return or exchange. Please note that a product can only be exchanged once. A nominal handling charge of Rs.150 will be applied to facilitate the logistics of the return and exchange process.

         

         To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.  You’ll also need the receipt or proof of purchase.

         Please note: Accessories are not eligible for return or exchange.

         To initiate a return, please place your request by visiting this link: Return and Exchange Request.

         For any questions regarding returns, feel free to contact us at info@fahsionfest.in

 

Damages and issues
         Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
          Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

All Fashion Fest Sale and specially discounted items are not eligible for return / replacement. 

          Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
          The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
          We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.